Refund policy
Returns & Warranty
At rituo brands™, we are committed to delivering high-quality products and a superior customer experience. We stand behind the performance and craftsmanship of everything we produce.
No Refund Policy
All purchases made through rituo brands™ are final sale. We do not offer refunds under any circumstances.
Limited Warranty & Replacement Policy
rituo brands™ offers a limited warranty covering manufacturing defects, product damage, or functional malfunctions under normal use for a period of thirty (30) days from the date of purchase.
If a product is determined, upon inspection, to be defective or malfunctioning within this period, rituo brands™ will provide a replacement product at no additional cost, subject to the conditions outlined below.
Eligibility Requirements:
To qualify for a replacement under this policy, customers must:
- Submit the request within 30 days of the original purchase date
- Provide valid proof of purchase (receipt or order confirmation)
- Return the product in its original packaging
- Ensure the issue qualifies as a warranty-related defect or malfunction (as determined by rituo brands™)
Return Instructions
Approved returns must be shipped to the following address:
rituo brands™
10022 Lantern Rd., Suite 100
Fishers, IN 46037
United States
- Customers are responsible for all return shipping costs
- A $5.00 restocking fee will be applied to all approved returns
Inspection & Determination
All returned products are subject to inspection. rituo brands™ reserves the sole right to determine whether the product issue qualifies under this Limited Warranty.
Products that do not meet the eligibility requirements, including those showing signs of misuse, improper handling, or normal wear and tear, will not be replaced.
Limitation of Liability
To the fullest extent permitted by law, rituo brands™ shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use its products.